Connecting your domain

Every campaign you send with Inbrovia comes from an address on your own business domain, such as marketing@yourcompany.com. For that to work, mailbox providers need a way to confirm that Inbrovia is allowed to send on your behalf. Connecting your domain is how you give them that proof. You do it once per domain, and it usually takes less time than writing the first campaign.

You do not need to understand the underlying technology to complete this guide. Inbrovia creates the records for you and checks them automatically. The only thing you need is access to the place where your domain's settings live, or a colleague who has it.

Before you start

Make sure you can answer two questions. Which address should campaigns come from? And who manages your domain's settings? The second is often the person who set up your website or your company email. If that is a vendor or an IT contact, you can still finish the setup yourself and send them the records at the end.

• A business email address on your own domain. Free mailbox addresses such as gmail.com or outlook.com cannot be used because they cannot be authenticated for your brand.
• Access to your domain's DNS settings, or someone who has it. Common places are your domain registrar, your website host or a DNS service such as Cloudflare.

Step 1: enter your sender address

During onboarding, or later under Deliverability in the app, enter the address your campaigns should come from. Inbrovia checks that it is a business address and extracts the domain. If the address belongs to a free mailbox provider, you will be asked for a business address instead. This is not a restriction we invented; mailbox providers simply will not treat mail from those domains as yours.

Step 2: connect the domain

Click Connect Domain. Inbrovia registers the domain with the sending infrastructure and produces a short table of records. Each row has a type, a name and a value, and a copy button next to each value. The rows have purposes, which you can read under Advanced details if you are curious, but you do not need them to proceed.

Step 3: add the records to your DNS

Sign in to wherever your domain's settings live and find the section for DNS records. For each row in the Inbrovia table, add a record of the same type, with the same name and the same value. The name is sometimes called host, and the value is sometimes called points to, target or content. Paste exactly what Inbrovia shows; a trailing space or a missing character is the most common reason a record fails.

• If your DNS provider adds your domain automatically to the end of the name, enter only the part before your domain.
• If a record type such as CNAME is not offered, your provider may call it an alias. Contact their support if you cannot find it.
• You do not need to remove any existing records. Inbrovia's records sit alongside them.

Step 4: wait, then check

DNS changes take time to spread, from a few minutes to a few hours. Inbrovia checks the records automatically and marks the domain Ready when the required ones are in place. You can press Check now at any time, and you can leave the page; we will notify you when the domain is ready. You can build and preview campaigns while you wait. Sending becomes available as soon as the domain is Ready.

What the statuses mean

• Connecting: the records have been created and we are waiting for them to appear.
• Checking: some records are in place and we are verifying the rest.
• Ready: campaigns can be sent from this domain.
• Needs Attention: a recommended record is missing or incorrect. Sending still works, but deliverability is stronger with it fixed. Open the domain to see which row needs a change.

If something does not pass

Open the domain and look at the record table. Each row shows whether it passed and, when it did not, the value we found. Compare it with the expected value. In most cases the fix is a copy and paste mistake or a provider that appended your domain name twice. Correct the record, wait a few minutes and press Check now again. If a row keeps failing after an hour, send the table to whoever manages your DNS; they will recognise the format immediately.